Refund Policy

Effective Date: May 17, 2026 | Last Updated: May 17, 2026

1. Introduction

Welcome to Starbird Chicken. We are committed to providing our customers with the highest quality food and service. We understand that there may be occasions where an order does not meet your expectations or circumstances arise that require a refund or cancellation. This Refund Policy has been created to ensure a fair, transparent, and straightforward process for all parties involved.

This policy applies to all purchases made through our website starbirdchicken-eat.digital, our mobile ordering platforms, third-party delivery partners, and in-store transactions where applicable. By placing an order with Starbird Chicken, you agree to the terms set forth in this Refund Policy.

This policy is governed by applicable United States consumer protection laws, including but not limited to the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

2. Eligibility Conditions for Refunds

Starbird Chicken will consider refund requests under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong food item, wrong size, missing add-ons or modifications).
• Missing Items: One or more items listed on your order receipt were not included in your delivery or pickup order.
• Food Quality Issues: The food item(s) you received were of unacceptable quality, including but not limited to undercooked food, spoiled ingredients, or foreign objects found within the food.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error.
• Failed Delivery: Your order was confirmed and paid for but was never delivered, and no successful delivery attempt was made.
• Order Cancellation: Your order was cancelled by Starbird Chicken or our delivery partner due to circumstances on our end.
• Allergic Reactions or Special Dietary Requirements Not Met: If you specifically requested allergen-free or dietary-specific preparation and we failed to comply as confirmed in writing, you may be eligible for a refund.

To be eligible for a refund, your claim must meet at least one of the above conditions, and you must submit your refund request within the applicable timeframe described in Section 3.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes from the date and time of the original transaction:

Refund requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders immediately upon receipt and to contact us as soon as possible if there are any issues.

4. Non-Refundable Items and Situations

The following situations are generally not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing the order, particularly once food preparation has begun.
• Consumed or Partially Consumed Items: If an item has been largely consumed, it will not be eligible for a full refund unless a specific and verifiable quality issue is identified.
• Incorrect Delivery Address: If an order was not delivered due to an incorrect address provided by the customer, Starbird Chicken is not responsible for the loss and a refund will not be issued.
• Late Pickup: If you failed to pick up your order within the designated pickup window and the food was discarded for food safety reasons, no refund will be issued.
• Promotional and Discounted Items: Items purchased at a promotional price or using discount codes may not be eligible for refunds unless a verifiable quality or accuracy issue exists.
• Gift Cards and Store Credits: Once purchased or issued, gift cards and store credits are non-refundable and cannot be exchanged for cash.
• Third-Party Delivery Fees: Delivery fees charged by third-party services (such as DoorDash, Uber Eats, or Grubhub) are subject to those platforms' own refund policies and are not within Starbird Chicken's control.

5. How to Request a Refund — Step-by-Step Process

To initiate a refund request with Starbird Chicken, please follow these steps:

1. Step 1 — Gather Your Order Information: Before contacting us, have the following ready: your order confirmation number, the date and time of your order, the payment method used, and a clear description of the issue.
2. Step 2 — Document the Issue: If your complaint involves a food quality issue, missing item, or incorrect order, we strongly encourage you to take clear photographs of the items received. This documentation significantly supports your claim.
3. Step 3 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: starbirdchicken-eat.digital
   Please use the subject line: "Refund Request – [Your Order Number]" when emailing us.
4. Step 4 — Submit Your Claim Details: In your message, include your full name, contact information, order number, a description of the problem, and any supporting photos or documentation.
5. Step 5 — Await Review: Our customer service team will review your request and respond within 2–3 business days. We may contact you for additional information if needed.
6. Step 6 — Resolution Notification: Once a decision has been made, you will be notified via email of the outcome. If approved, your refund will be processed according to the timelines outlined in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time may vary depending on the payment method used at the time of purchase:

Please note that while we process refunds promptly on our end, the time it takes for the funds to appear in your account may depend on your bank or financial institution's processing times, which are outside our control.

7. Partial Refunds

In certain situations, Starbird Chicken may issue a partial refund rather than a full refund. Partial refunds may apply in the following cases:

• Only a portion of your order was incorrect, missing, or of unacceptable quality.
• You partially consumed the order before identifying an issue.
• A promotional discount was applied to your order, and the refund is adjusted to reflect the discounted price paid.
• The issue affected only certain items within a multi-item order, and other items were satisfactory.
• Delivery fees or service charges that are non-refundable are deducted from the total refund amount.

The specific amount of a partial refund will be determined on a case-by-case basis by our customer service team. You will be informed of the partial refund amount and the rationale before it is processed.

8. Exchange Policy

Due to the perishable nature of food products, Starbird Chicken's exchange options are limited. However, we do offer the following remedies in appropriate circumstances:

• Order Replacement: If your order was incorrect or contained a quality issue, and you are located near one of our locations, we may offer to prepare and deliver or make available a replacement order at no additional charge, subject to manager approval.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected item(s), which can be used toward a future order at Starbird Chicken.
• Item Substitution: If a specific menu item you ordered is unavailable after the order was placed, we will contact you to offer an alternative item of equal or greater value, or a refund for the unavailable item.

Exchanges are not available for items that have been consumed, items that do not meet our refund eligibility criteria, or for orders placed through third-party delivery platforms (those exchanges must be handled through the respective platform).

9. Cancellation Policy

We understand that plans change. Here is how cancellations are handled:

9.1 Customer-Initiated Cancellations

• Before Food Preparation Begins: If you cancel your order before food preparation has started, you are entitled to a full refund.
• After Food Preparation Has Begun: Once your order has entered the preparation stage, cancellations may not be accepted. In some cases, a partial refund may be offered at our discretion.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled, and no refund will be issued.

To cancel an order, please contact us immediately via email at [email protected] or through our website at starbirdchicken-eat.digital. The sooner you contact us, the greater the likelihood we can accommodate your cancellation.

9.2 Starbird Chicken-Initiated Cancellations

Occasionally, we may need to cancel an order due to circumstances beyond our control, including but not limited to:

• Ingredient unavailability or supply chain disruptions
• Temporary restaurant closure due to health, safety, or operational issues
• Extreme weather conditions preventing delivery
• Technical errors affecting your order

In any of these cases, you will be notified promptly and will receive a full refund. We apologize in advance for any inconvenience caused by such situations.

10. Orders Placed Through Third-Party Platforms

If you placed your order through a third-party delivery service such as DoorDash, Uber Eats, Grubhub, or any other platform, please be aware of the following:

• Refund and cancellation requests for third-party orders should be directed to the platform through which you placed the order, as Starbird Chicken does not have direct access to your payment information on those platforms.
• Each third-party platform has its own refund and cancellation policies, which will govern your transaction.
• For food quality concerns related to third-party orders, you may contact us directly at [email protected], and we will do our best to assist, although refunds in such cases are subject to the respective platform's procedures.

11. Dispute Resolution Process

If you are not satisfied with our response to your refund request, or if a dispute arises between you and Starbird Chicken, the following steps outline our dispute resolution process:

1. Internal Escalation: If you are dissatisfied with the initial resolution provided by our customer service team, you may request an escalation. Please email us at [email protected] with the subject line "Escalated Refund Dispute – [Your Order Number]". A senior team member will review your case within 5 business days.
2. Good Faith Negotiation: Both parties agree to attempt to resolve any dispute through good faith communication and negotiation before pursuing formal legal remedies.
3. Mediation: If an internal resolution cannot be reached, either party may suggest mediation through a neutral third-party mediator as an alternative to litigation.
4. Consumer Protection Agencies: You have the right to contact relevant consumer protection agencies if you believe your rights have been violated. In the United States, this includes filing a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or your state's consumer protection office.
5. Chargeback Rights: You retain the right to contact your credit card company or bank to initiate a chargeback in accordance with your card issuer's policies. However, we encourage you to contact us first, as many issues can be resolved quickly through direct communication.

This dispute resolution process is consistent with the applicable provisions of the FTC Act and relevant U.S. consumer protection regulations.

12. Food Safety and Health-Related Concerns

Your health and safety are paramount to us. If you believe you or someone else experienced a food safety issue — such as food poisoning or an allergic reaction — as a result of consuming Starbird Chicken products, please:

• Seek immediate medical attention if necessary.
• Report the issue to us immediately via email at [email protected].
• Retain any remaining food items for potential investigation if possible.
• Report the incident to your local health department if appropriate.

Health and safety complaints will be treated with the utmost seriousness and may result in a full refund and additional remedies depending on the circumstances and the findings of our internal investigation.

13. Amendments to This Policy

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at starbirdchicken-eat.digital with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

14. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or related questions, please contact our customer support team using the details below:

Our customer support team is dedicated to resolving your concerns as quickly and fairly as possible. We aim to respond to all refund-related inquiries within 2–3 business days.