Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbirdchicken-eat.digital, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all personal information we process relating to individuals who visit our website, place food orders, sign up for promotional communications, or otherwise engage with Starbird Chicken through any digital or physical channel.

1. Who We Are

Starbird Chicken is a food service business operating in the United States. We operate the website located at starbirdchicken-eat.digital and any related sub-domains, mobile-optimized pages, or digital platforms associated with our brand.

For any privacy-related inquiries, please contact us using the details provided above or via the contact section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your interactions with our business. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us directly, we may collect personal identification information such as:

• Full name
• Email address
• Mailing or delivery address
• Telephone number
• Date of birth (when relevant for age verification or loyalty programs)
• Username and password for account management

2.2 Order and Transaction Information

When you place an order through our website or affiliated platforms, we collect transaction data including:

• Items ordered and order history
• Billing and payment details (processed securely through third-party payment processors)
• Delivery address and special instructions
• Order timestamps and confirmation details

2.3 Usage and Technical Data

When you access our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed and time spent on each page
• Referring URLs and exit pages
• Clickstream data and navigation patterns
• Date and time of your visit
• Geographic location data (city or region level, derived from IP address)

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. These technologies help us recognize your device, remember your preferences, and analyze site usage. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

2.5 Communications and Feedback

When you contact our customer service team, submit a review, respond to a survey, or communicate with us through any channel, we collect the content of those communications, including:

• Customer service inquiries and correspondence
• Reviews, ratings, and feedback you provide
• Survey responses
• Social media messages or comments directed to us

2.6 Marketing Preferences

If you opt into our marketing communications, we collect information about your marketing preferences, including:

• Subscription status (opted in or opted out)
• Preferred communication channels
• Response and engagement data (email open rates, click-through rates)

2.7 Information from Third Parties

We may receive personal information about you from third parties, including:

• Third-party food delivery platforms and ordering systems
• Social media platforms when you interact with our brand pages
• Analytics providers and advertising networks
• Business partners operating loyalty or rewards programs in conjunction with us

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are grounded in legitimate business operations, legal obligations, or your explicit consent. Specifically, we use your information to:

3.1 Provide and Manage Services

• Process and fulfill your food orders and manage deliveries
• Create and manage your customer account
• Send order confirmations, receipts, and delivery updates
• Respond to your customer service inquiries and requests
• Manage loyalty programs, rewards, and special promotions

3.2 Improve Our Services

• Analyze usage patterns and customer behavior to improve our menu and website
• Conduct internal research and analytics
• Test new features and assess the performance of existing ones
• Monitor and troubleshoot technical issues

3.3 Marketing and Communications

• Send promotional emails, special offers, and newsletters (with your consent)
• Deliver targeted advertisements on our website or third-party platforms
• Conduct surveys and solicit feedback
• Notify you about changes to our menu, locations, or policies

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from government and law enforcement authorities
• Enforce our Terms of Service and other legal agreements
• Protect the rights, property, or safety of Starbird Chicken, our customers, and the public
• Detect, prevent, and investigate fraud, security breaches, and other prohibited activities

3.5 Business Operations

• Process payments and manage financial transactions
• Manage supplier and vendor relationships
• Support operational planning and inventory management
• Facilitate corporate transactions such as mergers or acquisitions

4. Legal Basis for Processing (Applicable Laws)

As a business operating in the United States, our processing of personal information is governed by applicable federal and state laws, including:

• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including with respect to privacy and data security.
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) — which grant California residents specific rights regarding their personal information. If you are a California resident, please refer to Section 9 of this policy for your specific rights.
• The CAN-SPAM Act — which governs commercial email communications.
• The Children's Online Privacy Protection Act (COPPA) — which restricts the collection of data from children under 13.
• Other applicable state privacy laws in the United States.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may have access to your personal information solely to perform specific services on our behalf and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors and financial institutions
• Food delivery and logistics partners
• Email and communication service providers
• Website hosting and cloud storage providers
• Analytics and data insight platforms (e.g., Google Analytics)
• Customer relationship management (CRM) platforms
• Advertising and marketing technology partners
• IT security and fraud prevention services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including courts, government agencies, or law enforcement. Such disclosure may occur when we believe in good faith that:

• Disclosure is required by law, regulation, or court order
• Disclosure is necessary to protect the rights or safety of Starbird Chicken, our customers, or others
• Disclosure is necessary to detect, prevent, or address fraud, security issues, or technical problems

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, for example, when participating in joint promotions or co-branded programs.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, personalize content, and deliver relevant advertising. The types of cookies we use include:

You can control and manage cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For full details, please review our Cookie Policy.

7. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

7.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted via our website
• Encrypted storage of sensitive personal data
• Firewalls and intrusion detection systems
• Regular vulnerability assessments and penetration testing
• Access controls and multi-factor authentication for internal systems

7.2 Administrative Safeguards

• Role-based access control, limiting data access to authorized personnel only
• Regular employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Incident response and breach notification procedures

7.3 Physical Safeguards

• Secure physical access controls at locations where data is stored
• Secure disposal of physical media containing personal data

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, including applicable state breach notification laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note: We do not sell personal information for monetary compensation.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable, usable format.

To exercise any of these rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verified requests within 45 days as required by the CCPA/CPRA. We may extend this period by an additional 45 days where reasonably necessary, with advance notice.

9.3 How to Submit a Privacy Rights Request

To exercise any of your applicable privacy rights, you may:

• Email us at: [email protected] with the subject line "Privacy Rights Request"
• Include your full name, email address, and a description of the right you wish to exercise

We will take steps to verify your identity before processing your request to protect against unauthorized access to your personal information. We will not charge a fee for processing your request unless it is excessive or unfounded.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

Starbird Chicken is based in the United States and processes personal information primarily within the United States. However, some of our service providers and technology partners may operate internationally, which means your personal information could be transferred to, stored in, or processed in countries other than the United States.

When we transfer personal information outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Standard contractual clauses or data processing agreements with international service providers
• Transferring data only to countries with adequate data protection frameworks
• Relying on recognized certification schemes or binding corporate rules where applicable

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries with data protection laws that may differ from those in your home jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Starbird Chicken. This Privacy Policy does not apply to those third-party services. We strongly encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or policies.

We may also integrate third-party services such as social media sharing buttons, embedded content, or interactive features. These third parties may collect data about your interactions with their content, even when embedded within our website.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, our website does not respond to DNT browser signals. However, you can manage your tracking preferences through our cookie consent tool or your browser settings.

We continue to monitor developments in DNT technology and applicable legal requirements and may update this section of our Privacy Policy accordingly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated policy.

15. Filing a Complaint

We take privacy concerns seriously. If you believe that your privacy rights have been violated, we encourage you to first contact us directly so we can address your concerns promptly.

If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection agency in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov

15.3 State Attorney General Offices

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office, which may have specific consumer protection jurisdiction over privacy matters.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to responding to all privacy-related inquiries in a timely manner.